I Hate Purolator

I ordered an item from dell.ca and it was delivered by Purolator last Tuesday. Since I'm not at home (normal people go out of the house to study or work you know), they just left a notice that I could pick up the package from a nearby (2 km) store. Saturday I went to the store, and the package was not there and I was told to call Purolator. I called Sunday and they opened a trace to find out where it is. I got an email today, Monday, that it is now at the store and is ready for pick-up. I went to the store, and the package was not there. They asked me to call Purolator again. I called and got a promise that they would hold their shit together and hopefully sort things out. I hate Purolator. Sometimes they're good, sometimes they're bad. Oh well.